Transforming service delivery – SIAM White Paper

How public sector IT departments can employ Service Integration and Management (SIAM) to enhance operations and achieve agility in a digital world

From product-driven line function to service-driven business enabler
 
In a climate of “less is more,” the public sector’s approach to seeking out operational efficiencies has taken on a new urgency. Tasked with being cost conscious while serving citizens well, public sector agencies are expected to be more transparent and accountable in their procurement and sourcing processes, placing the accent on re-evaluating their overall service provision.

In addition, initiatives such as the government’s G-cloud, the Public Services Network and the Digital Services framework are heralding a new era of flexibility and collaboration and prompting a fundamental change in the way the public sector operates.

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