SIAM implementation; the benefits and challenges
Guidance on implementing SIAM for in-house teams or specialist third-party suppliers.
Service Integration and Management (SIAM) is an IT service delivery model used to manage the services delivered by multiple IT delivery 'Towers'. SIAM integrates and manages the services so they are delivered in an efficient and seamless way.
The SIAM provider can be an in-house team or a third party specialist contracted to manage the IT services on the client’s behalf.
This publication provides guidance on:
• What is SIAM?
• Why SIAM?
• The eight dimensions of SIAM
• Choosing the right SIAM model
• The challenges of implementation
• Choosing a supplier
• What next?